At United Concordia Dental, we’ve rarely been able to stand still for very long. Over more than 45 years as one of the nation’s leading dental solutions partners, our only constant, as the saying goes, has been change.
As we pursue our mission of creating remarkable health experiences for our customers, we recognize there will be many different ways to achieve that goal. The processes we follow, the tools we use and the competitive landscape of our industry will continue to evolve.
Our research-backed dental plans help our customers enjoy better total health. Combined with our dental expertise, broad networks, responsive customer service and state-of-the art technology, we provide multiple levels of value for those we serve.
These strengths have made us an industry leader, but we know we can’t stop looking for strategies and tools that elevate our performance.
For this reason, we’ve created a culture at United Concordia that is designed to be flexible and nimble. We owe a large part of our success to our ability to adapt to fast-changing conditions as they occur, shifting priorities and the way we work to meet new challenges that arise.
All of us were caught off guard when the COVID-19 pandemic arrived earlier this year. But as we shifted quickly to a work-at-home model to protect the health and safety of our employees, we continued to meet our obligations to our customers in an uninterrupted manner.
Our enduring strengths as a company – our employees, our culture and values, our processes, expertise, technology and more – prepare us to address each new situation we confront.
In looking at the past year, Dental Solutions Report, you’ll see the actions we took in response to the pandemic. But more importantly, you’ll see how these steps reflect the enduring value United Concordia continues to deliver for the producers, partners, clients, dentists and members we serve.
This is who we are, and what we care about. While our response to COVID-19 illustrates our ability to respond to new challenges, however unprecedented, the bigger and broader story is how we continue to deliver valuable dental benefits solutions to our customers; how we promote better oral and overall health that will lead to healthier, more productive lives.