DENTAL SOLUTIONS REPORT

Flexible Solutions
to New Challenges

As a leading dental solutions partner for more than 45 years, United Concordia Dental is a trusted expert in the dental benefits industry. This knowledge enables us to deliver flexible and responsive solutions to meet the varying needs of our customers as new challenges arise.

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Our Unique Value

includes a focus on customer service, military, government and dental-focused expertise and high-quality, cost-effective care.

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Our Story

is about our focus on total health, providing remarkable experiences and delivering high quality dental care for our customers.

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Our COVID Response

demonstrates our flexibility and responsiveness to serve our customers without interruption.

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Our Financials

shows our commitment to being financially strong and fiscally responsible for our customers.

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Flexible Solutions

United Concordia’s ability to deliver broad-based value and provide varying solutions are what customers have come to expect from us. As a company that is all about dental, we have the unique ability to deliver:

  • Comprehensive dental knowledge and expertise
  • Innovative products that promote regular oral care as a crucial part of maintaining overall health
  • Some of the nation’s largest networks with market-leading network discounts that deliver lower out-of-pocket expenses for members
  • Dedicated, responsive customer service
  • State-of-the-art technology and tools that make it easy to do business with us

The combination of these strengths creates a multiplier effect that defines United Concordia as a dental partner our customers can turn to for solutions that lead them to healthier lives.

New Challenges

In all areas of our business, our unique strengths and values are driving United Concordia’s response to new situations, guiding our ongoing efforts to adapt and succeed.

We have always met new challenges head on.

It is the very things we stand for, the values we reflect, the investments we make in technology – in essence, everything we’ve been doing for many years – that have prepared us to respond to the changes brought by the COVID-19 pandemic. And it is these things that prepare us to respond to an ever-evolving dental benefits industry.

CEO - Tim Constantine

A MESSAGE FROM
TIM CONSTANTINEPresident and CEO

At United Concordia Dental, we’ve rarely been able to stand still for very long. Over more than 45 years as one of the nation’s leading dental solutions partners, our only constant, as the saying goes, has been change.

As we pursue our mission of creating remarkable health experiences for our customers, we recognize there will be many different ways to achieve that goal. The processes we follow, the tools we use and the competitive landscape of our industry will continue to evolve.

Our research-backed dental plans help our customers enjoy better total health. Combined with our dental expertise, broad networks, responsive customer service and state-of-the art technology, we provide multiple levels of value for those we serve.

These strengths have made us an industry leader, but we know we can’t stop looking for strategies and tools that elevate our performance.

For this reason, we’ve created a culture at United Concordia that is designed to be flexible and nimble. We owe a large part of our success to our ability to adapt to fast-changing conditions as they occur, shifting priorities and the way we work to meet new challenges that arise.

All of us were caught off guard when the COVID-19 pandemic arrived earlier this year. But as we shifted quickly to a work-at-home model to protect the health and safety of our employees, we continued to meet our obligations to our customers in an uninterrupted manner.

Our enduring strengths as a company – our employees, our culture and values, our processes, expertise, technology and more – prepare us to address each new situation we confront.

In looking at the past year, Dental Solutions Report, you’ll see the actions we took in response to the pandemic. But more importantly, you’ll see how these steps reflect the enduring value United Concordia continues to deliver for the producers, partners, clients, dentists and members we serve.

This is who we are, and what we care about. While our response to COVID-19 illustrates our ability to respond to new challenges, however unprecedented, the bigger and broader story is how we continue to deliver valuable dental benefits solutions to our customers; how we promote better oral and overall health that will lead to healthier, more productive lives.

signature of Tim Constantine - CEO